John S.

Paid about £100 for a comprehensive allergy and intolerance blood test. Results that came back were at odds with reality. I've got a few known allergies, always experienced and previously tested elsewhere as positive, that came back as negative on their test, rendering their other results totally unreliable. Worse, the results indicated I had severe intolerances for a number of foods that I eat all the time with not the slightest problem.

When I wrote to them to request a refund, they told me that a) my previous "alleged" allergy tests could not be verified by them (whatever) and b) not all food intolerance produce symptoms. This latter claim is pure nonsense. The very definition of a food intolerance, according to the NHS, is: "A food intolerance is difficulty digesting certain foods and having an unpleasant physical reaction to them. It causes symptoms, such as bloating and tummy pain, which usually happen a few hours after eating the food." So, it causes symptoms. That's what "intolerance" is all about.

I pointed out that their claim was incorrect and repeated my request for a refund. They just ignored it and have not responded.

Ordered a laser pointer, about two weeks later received an email saying:

"We are regret to inform you that the current free logistics channel has been suspended by the post office.
Only Express Mail Shipping are left.
Because the unit price of your product is too low. Our paid logistics costs are higher.
So you need to make up for the logistics costs.
You need to make up the shipping fee of $18.99.
The following is the link to make up the shipping fee. Please pay in time so that we can ship you sooner."

I wrote back noting that this is ridiculous and requesting a refund. I am not holding my breath.

Just a great service -- clear, reliable, quick, good value. Love it.