John T.

While in for new tyres and wheel alignment (NTS Stirling) noticed two staff driving my car around town.and only one returned. When questioned told that it was for mandatory test drive! Later, having got no documentation re wheel alignment and no evidence of tool marks on track rods I had suspicion that wheel alignment had not been done at all. My complaint to Halfords was completely ignored and after two propts they told me case was closed - Manager had apologied for MY confusion! My only confusion was that I did NOT receive any apology or explanation from Halfords at all. Needless to say I will not be back - thankfully there is a lot of competitors out there. Appalling service