I bought this system because they don't require a monitoring contract. I will admit that the system works as described but... their free month of monitoring is a bait and switch scam. I live in a very safe community so I didn't want full time monitoring, I only wanted it when I was away. About a year ago, as I was preparing to leave town, I received an offer for a free month of monitoring. Since this was the situation where I wanted monitoring, I accepted their offer to try it. Recently, while looking for a specific credit card charge, I discovered that they had, without any notification, been charging me for monitoring for the entire year. Not only were they charging me, it was for their most expensive plan, $24.99 per month.
When I contacted them I was informed that the free month automatically changes to paid monitoring, whether it was intentional or not and remains in effect until you call and cancel it. I guess they either just forget to mention that or, more likely, it's a way to get you into their most expensive monitoring program without clearly explaining it or notifying the customer. So, they beat me out of $300 but I have already made their scam known to a couple people I had referred to them. They have bought systems from more honest companies.