Joanne M.

I just had the worst experience at Rack Room Shoes at the Delray Beach location. I was trying on four different shoes, which I was planning on purchasing I had been in the store for actually 40 minutes not one person came up to me, which was fine, so I was the one making the decisions, however to my surprise, the store lead her name is Tanya came up to me and said, "is this your mess?" I replied excuse me as I was shocked and embarrassed as others were in the store. I told her I am deciding on a few to leave all that there, and she said, do you expect me to clean up after you, you're a grown $#*! woman. I was on the way by this car. How dare she say that to a customer or to anybody for that matter. I said to her first I would've been putting away what I didn't purchase. However, I was planning on pretty much purchasing everything I tried on, and if I didn't, it is your job to clean up the store bottom line I said I am all set here and you can pick up the shoes that I will no longer practice and I will be contacting your Manager on this matter. I find this view is important for shoe rack, room, senior management as this woman is a representation of your location and your brand, and it also is helpful for many others who potentially they want to shop and not be degraded and humiliated.