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First off. I have never in my almost 15 years in the service industry have I seen such unprofessional responses. I understand that asking for compensation may add tension, but I was simply stating that I didn't want this to be down for too long. Not that the 10 minutes was a problem. This one interaction was enough to cancel account and be a voice against your service. Here is the conversation below. No matter how he could have taken my responses; the way he handled them were extremely poor.
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