If you want better value for money than these clowns then head down to your local casino and place a bet on red or black - even if you lose, it will be a better experience.
I paid up front (in full) for two separate projects (logo + stationary) and the few designs that I did receive were amateurish. Communication is awful and you constantly have to chase them. In my opinion, they are unable to deliver on any promises made. They were quite good at taking my money though.
I'm now trying to get a refund, which is unlikely as they claim my account is closed because there has been more than 6 weeks between our correspondences. From my perspective, I never opened an account with them but paid in full for a job to be done which has not been done.
With their current stance, I view them as liars and thieves but would however be prepared to change my viewpoint if they either delivered what I paid for or refunded me. I don't believe this is an unreasonable request.
Until this happens, I will be raising awareness of how poor the experience is of dealing with this company, so that others can avoid them completely.