I traveled on a greyhound between nyc and Raleigh. During the trip, I discovered a group of passengers were engaged in an organized robbery ring. I had stupidly mentioned the situation to the person sitting next to me, who was involved also, and informed the bus I know. From there he told me that someone on the bus had a gun and that it would be smart to get off the bus. When approaching the driver, on the floor next to him was an open tote bag with a pair of my shoes lying on top. The shoes were in my carryon suitcase that the driver insisted I placed in a compartment over my seat before boarding the bus. The driver acknowledged I knew and that he pleaded that he had a family to feed. I wanted to trouble and as the driver pulled off the highway, i jolted out the door, called 911, filed a report, then realized my bag was still onboard. Greyhound issued an email apologizing for my bad experience. Not once was a call given. Now if I ran a business and one of my employees was accused of committing a crime to my customer, I'd investigate and call the victim. My bag was still on board, so what happened to it? Why did the driver not report it lost? Why did the driver not report a passenger getting off their bus at an unscheduled bus stop? Why did the driver access a keypad box in an overhead compartment, what sounded like disarming a device, and returned to his seat? Greyhounds mistake is that the whole thing was recorded and safely in the hands of an attorney. But don't ride them or Amtrak, there is a very very organized group of individuals, all the way up to employees, who are involved with petty theivery. They even have cover stories and fake accents.
Hi Jordan, thank you for leaving a comprehensive review and I'm sorry to hear that you didn't have the best experience at times. We are constantly looking for feedback to better serve our users. I have shared your review with our management so we can work on some of the areas that you've had concerns about. I hope you can give us another try in the future.