Jordan H.

I have been using Factor for about 6 months, but I've had to skip the last couple of months due to financial strain caused by some emergency expenses for my pet. Unfortunately, I forgot to skip one week and called them 7 HOURS past the cutoff time. To my dismay, they refused to provide any assistance whatsoever. Their explanation for not being able to cancel my order made absolutely no sense; it seemed like they simply didn't want to help. Furthermore, their food is mediocre at best. I even inquired about the possibility of changing the selections, as they had picked the WORST ones, but they callously refused to accommodate this request as well.

I am utterly infuriated and deeply disappointed. I will never use their services again. The fact that a business couldn't overlook a mere $150, especially considering my status as a regular customer, is absolutely ludicrous. Their complete lack of helpfulness and unforgiving attitude is beyond comprehension. I am determined to ensure that everyone knows about my negative experience and urge them not to use Factor's services.