Jo S.

I thought this would be a good phone plan as a digital nomad, but it's been horrible. I need a plan that's reliable for work as I travel, but Google Fi is about as unreliable as it gets.

I keep running into problems because there are intricacies of how I'm allowed to use the phone plan that aren't stated clearly on the website. They use confusing language that's intended to sell, not inform, which has left me stranded without a phone several times by this point.

For example they state that you can use your phone around the world in all the countries listed, which is why I got the phone in the first place. However, they don't state that there's a yearly limit on how much you can be out of country until they send you an email cutting you off, which left me stranded in the middle of the jungle in Nicaragua for over a month before I could get to a place where there was a SIM card.

They also state that have full coverage around the world in listed countries, but I regularly hit points where they just sent a text saying they wouldn't cover me there.

They also are completely unclear about when they slow down your hotspot data, which yet again has bit me this month as they sent me an email stating they'd slow me down at 35G, but they "slowed down" (aka unusable) at 15G.

Then service reps do absolutely nothing to resolve the situation, even when I try to throw money at the problem. Most phone companies care about keeping their business and are willing to work with their clients to resolve problems. But every time I've reached out to customer service, it has been a horrible experience.

I would never in a million years recommend this phone plan to someone who travels who needs a reliable phone plan. Zero stars.