Joseph H.

I've been ordering from Muirskate.com regularly for over a year now. They are a great store with a great website, I've had only good experiences shopping there and I trust and recommend the store. They have a great selection of quality skating and longboard products that I trust. I always get my orders quickly and they're well-packaged. The one time I received a wrong product by accident, I contacted Scott at Muirskate by email and he was amazing and sent out a replacement right away! I recommend Muirskate.com to new skaters looking for new gear because I know they'll have a good experience shopping here.

Ordered online from joann.com - spent $110 and I received someone else's order instead of mine. None of my merchandise arrived in the package. Spent over 1 hour on the phone with customer support, they don't send replacement items and they don't offer refunds as a policy. They can open an investigation with the postal service to try to find my "missing items," but they can't do anything internally to fix a wrong order. Spoke with two customer service reps, one of them hung up on me. Spoke with a supervisor who confirmed that they can't refund my money or replace my missing items. I politely said I wasn't happy with their service and I won't be shopping with them again, supervisor said she didn't care. Definitely shop somewhere else, this store is awful and doesn't care about customers!