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I don't know if people would see the update that I wrote actually in my last review so I just wanted to put it out there that 6 months down the road I still have received nothing from bikeberry.
They promised to send me the tubes that were missing from my order and the missing pieces I received nothing, but to be honest they sent me a $15 gift card electronically that ended up being worthless because the shipping on the $15 item cuz I'm not giving them any more of my money it was like $35 so...
Take it for what it is there's plenty of other suppliers out there that offer a better product at better prices and will stand behind there product when there's a problem I would use those kind of companies
There are pictures of the damaged items in my original review I've since kind of resurfaced the rims a little bit and painted them so they look a little better
Tip for consumers:
I've said it before and my other review if you're thinking about using bikeberry don't do it it's going to be a headache it's going to be a hassle the shipping is going to be a long time unless you're close to them or out near the West Coast your item will be missing pieces I've read these reviews on many many sites and many motorized bike forums.
There's even plenty of videos on YouTube showing how garbage the product is.
Products used:
I did end up using the wheels. It's it's been 6 months and they seem to work okay I did have to change the axles because the axles that were in there are garbage one snapped and the other one the bolts wouldn't stay on so I had to buy tubes just at a local bike shop because bike Barry never sent the ones that I paid for even though they assured me that they would
I had heard Alot of great things about bike berry, unfortunately Alot of it was untrue, I made an order on may 19 and my credit card was charged, two days later I call to check the status and I'm told that my rims are sold out until July. After contacting bike berry again and taking a color of rims I really didn't want, I was assured that my order would be shipped with in a day. Now here we are may 24 my order still hasn't shipped, still no tracking number, and the customer service is basically a joke. They will literally tell you anything. I was ASSURED yesterday may 23 that my order would ship that day. Yet still no tracking info, still no ship. To be honest I'm beginning to wonder if I'm even going to get the order at all or if they took my money and run. I wanted to review the product here but who knows if I'll even recieve it at this point. I'd strongly caution all buyers to at the very least call to check the availability of the item before parting with your cash. I was looking forward to exploring some of the other products they sell, but now in all honesty I'd be hesitant to order from this company again. If my order doesn't ship I'll just put a stop payment on my card at a cost to myself essentially costing me for my mistake. Don't make the same costly mistakes. Good luck and safe, happy riding all
Tip for consumers:
Beware. They took my cash and I've seen nothing and heard nothing but empty promises
Products used:
Ordered wheels and haven't even received a tracking number over a week later
Joseph N.'s review of BikeBerry earned 3 Very Helpful votes
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Hello Joseph, we are sorry to hear about your most recent experience with us. At this time, we do see our support team has been in contact with you every step of the way and will continue to do so. We would love to offer the best resolution possible for you. Please send us some photos to show the damages. Once verified, we can proceed with a replacement.
We look forward to working with you and resolving this issue at hand.