joseph o.

This booking was cancelled by the airline when part of the itinerary was cancelled by them. I called the call center on December 19 to cancel the flight. I spent close to three hours on the phone – the call dropped three times, and during the majority of the time during the calls, I was on hold waiting to talk to someone or often put on hold while the agent was busy supposedly trying to help me. While the rep originally told me about the "service fee" during the call, (I do not recall anything about a service fee when I booked the flight), after I explained about the flight cancellations, I was then told that the fee would be waived. I was grateful and all time I spent waiting or calling seemed worth it. Imagine how surprised I was to get an email charging me this fee! And after all the frustration of the call!

I wrote them but received a bland reply, and not even an acknowledgment of the frustration and time spent on this. And, of course, no refund.

I have booked with Cheap Fare Guru in the past, but I doubt I would them again.