Joseph S.

I fully understand a business trying to save money on shipping and pushing customers to choose more expensive options but the fabricated service levels here are extremely deceptive. I decided to try an experiment to confirm. I placed an order for in-stock items on 9/18 and was charged immediately. I opted for standard shipping at $6.99 which has a 3-8 business day delivery estimate. My order processed with Boxlunch for a week. A shipping label was finally created on 9/23 for my package and the shipping company (Lasership) recived it to ship on 9/24. It is scheduled to arrive on 9/29. I also created an order for in-stock items on 9/22, again I was charged immediately. With this order however I selected the Expidiated shipping for $17.99 which has a 2-3 business day delivery estimiate. My order was processed and had a tracking label on 9/23. On 9/24 Lasership recived my package for shipping. It is estimated to arrive 9/29. Both are moving through Lasership with the exact same service level attached to the packages. So in short, just be aware that any added shipping charges that are paid to this comapany are not actualy related to the timing of service recived from the shipper but rather a fabricated fee from Boxlunch itself to get around to actually shipping out your already paid for items in a timely fashion. Then again we are talking about a compant that charges an extra $2.99 service charge per ordered item if it's a pre-order.

Placed a pre-order with this site recently. Thought I had snagged a pretty good price and even got free USPS Supersaver shipping included. All went well until my order came into stock and was shipped. Rather then shipping with the advertised USPS Supersaver shipping it was sent out with FedEx Smartpost. I understand Entertainment Earth wanting to save a few more dollars and assuming the two services are the same. They are not. I was annoyed, but it is what it is. My package was shipped on the 26th of July with a scheduled delivery of August 3rd. It did not arrive on the 3rd and instead was marked with an alert by FedEx. Upon reaching out to FedEx directly I was asked to contact my shipper (Entertainment Earth) to address the alert being that it is a Smartpost shipment and the local post office is the listed receiver for the package. I reached out to Entertainemt Earth and spoke with Erickson in their CS department. I was informed the package is still within it's 10 business day delivery window. If there is still an alert on August 9th I can reach out again and they will then look into it. What can be said for a company that unilattiraly decides to change the advertised shipping method, refuses to act on issues that are brought to their attention due to that shipping method, and then asks their customer to continue monitoring the issue and to keep them updated on it. I am not sure what this has to be stated for an e-commerce company but when it comes to anything related to the shipping process even if it is out of your hands, you're still going to be responsible for the product. The seller will always be responsible for the package containing their product until it gets to the purchaser. This means that as an e-commerce seller, you are responsible for the package until it is officially delivered– even though the package is no longer in your possession. You were informed of an issue, it is now your responsibility to address it within the stated delivery timeframe. It is my responsibility to contact my bank and file an item not recived dispute if you are unable to deliver the item or address in a timely fashion an issue in the shipping of the item once it is presented.