Josh s.

I put in a complaint with the BBB against FedEx three times in less than a month because FedEx failed to deliver perishables 3 times in a row and the items were all ruined. The BBB did not do anything and basically stated, "Fed Ex's financial responsibility for a shipment tendered into their custody lies with the shipper, the party who paid for Fed Ex's services. You will need to contact the shipper for restitution. If the company who shipped the item will not cooperate with you, you may file a BBB complaint against them." This idiot, named Luke M, closed out another complaint because it was detailed with the listed FedEx tracking numbers and stated that it was a duplicate, which was not true. So, he wasted my time and I had to submit another complaint with less detail. He ended up closing my last complaint because I rejected FedEx's response.