I would say 90% of the surveys I attempt to do start with the same questions about your shopping habits and skin care, always the same questions, only to be told the survey is already closed or that I wasn't suited for it. You have my profile and we know you have a computer I don't understand why you can't send surveys out to the people you are targeting whether it be age, income, marital status instead of wasting peoples time. I would be a little more understanding if you were just getting started getting your feet on the ground but you are going backwards this used to be an interesting survey site. Why don't you start listening to the complaints that are written about you and make changes instead giving the standard answer that you are sorry and direct people to the FAQ site.