Joy S.

Returned wig for exchange over a month ago. Customer service continued to say it wasn't received although post office confirmed delivery. Had to email several times for status and was told not received and that I should contact returns department. Finally, after I said that I would get post master and BBB involved they miraculously found my return. I'm still waiting for my exchange to be mailed. This unprofessional experience has been a nightmare. Ordering from this company is no longer an option for me. Other sites have excellent prices and customer service.