Jamey P.

Signed up in early 2023, by March I had a pipe leak under my kitchen sink that I tried to fix multiple times, finally decided to use Choice, put in my claim, everything went downhill from there. I called about every week or so because I kept getting the INFAMOUS CHOICE REIMBURSEMENT OPTION! I called a couple of local techs, bad idea! 1 of them flat out told me they REFUSE to work with choice after being burned by them, another one literally yelled at me once I mentioned the reimbursement option. One Day I finally got an email saying they scheduled a tech for me. I waited all day, no tech shows up. I call the guy, and he FREAKING YELLS AT ME! That he does not ever work with Choice, I called Choice, and was sent on the Escalation Highway once again. About a year later now, sink has not been fixed, just keep rigging it, and my rental house needs work done on the furnace. Tech actually gets scheduled, shows up, tells me what needs done to the furnace. Submits the claim, DENIED in less than 24 hours. I call Choice, they set me up with an escalation, was a waste of time, they did not care what I had to say, and when I told her to cancel both of my accounts, she couldn't have cared less. Never missed a single payment to them, they never offered a single penny to me in money, or assistance with the entire reason I purchased a home warranty to begin with. I hope this finds EVERYONE!