I get a least one gift a year from unimaginative family/friends. Not much effort to do and looks and tastes like no one cares. The fruit is always bruised and rotten. I just got pears and thought I could salvage some for a pear tart, nope, bad all the way through. I contacted Harry & David and guess what? They will replace the order with more rotten pears. They can send and resend because it's overpriced and don't lose any money by replacing.