Juan J.

No intuitive way to access Wishlist even though it is an option for out of stock items. Too many out of stock items. Also no "Save for Later" option on items you don't want to purchase right at the moment, but would in future if this option were available. Also, there is no clear indication on where to place discount/coupon codes. Also, no warning on no stacking of discounts (volume, rewards, etc.). Very frustrating online shopping!

Looking for lowest cost fertilizer for my market farm. I bought 3,50# ea. Total cost, including FREE shipping: $236.68. When 2 of the 3 bags arrived, the labels stated "Made in China." Since fertilizer product from China is notorious for toxic heavy metals, I called them to ask for refund. They said nothing about providing a return shipping label, so that implied returning at my cost. I asked how to ship and they suggested USPS was lowest cost. Lowest cost was FedEx, $163.50. This could have easily been avoided with more country of origin information on their website. They should've used their volume discount power to pay return shipping.

Nothing in their return policy states anything about customer having to pay return shipping costs.

I rejected the third bag of fertilizer because they could not tell me the country of origin. They just didn't know and obviously they weren't too concerned to find out. I called Seed Barn (Ranch) to request reimbursement of the FedEx shipping costs. The gentleman told me that company policy is not to pay return shipping.

Their return policy is purposely vague and/or deceptive. Had I gone to Walmart instead of their website, I would have been able to return product to local Walmart, even though Walmart would have also SHIPPED same product to me. If they can afford returns of Walmart shipped product, then they can afford to pay for returns shipped directly through their website.

I wish my eyesight weren't so poor, or I would have noticed that the too good to be true price of what I thought was 6 lenses per box ($25 each) was in fact only THREE LENSE PER BOX! Not a deal. Besides, you have to use Paypal, they are based in, and ship from, Singapore, so it takes forever to get your lenses. If you're in a hurrry, forget about it. Save money and hassle, and stick with your American low cost contact lens provider! Lesson learned!

Stupidly, without reading prior customer reviews, I went with Lens.com for the large ($150) rebate on my new contact lenses. Well, that was in late December 2021 and I still haven't received the rebate here in late May 2022. There rebate scam system is ridiculous and I don't buy the covid excuse when you can process rebates with at-home employees very easily. It's called technology. They charge enough up front for the lenses, they can certainly invest in that technology.

I called 800-SHOPCVS to ask why I haven't been receiving weekly ad email alerts. I had previously signed up. I logged into my CVS account and tried subscribing to email alerts again. Their system indicated that I was already subscribed. So, I decided to call CVS customer Cerberus. They finally answered after 17 MINUTES ON HOLD! While on hold I emailed customer service with same complaint and the response: "Thank you for your feedback. If you requested a response, you will receive it within five business days." Seriously? Five days!?! That's ridiculous! Back to the customer no-service telephone call, CSR requested my Extracare card number then put me on another "brief" hold. Another 5 minutes! After 5 minutes on hold, CSR came back and told me she will try to help me determine why I'm not getting weekly ad alert emails. After 30 minutes, she came back and stated that she doesn't deal in that subject area! She asked me to confirm my email address and noted that it was in their system exactly as I had stated. Needless to say, this experience frustrated me and left me irritable and impatient. Besides, their hold music sucks! I'm not pleased at all with such long wait times on the phone and the 5 days to respond to email. Obviously, CVS doesn't care about pleasing its customers. Thankfully, they aren't the only game in town. This experience only confirms my resolve to take my business elsewhere.