I ordered some things from Mirror Essentials thinking they were an American company but found out later they werent. Anyway, as I sent in the order I realized I had the wrong size. I contacted them immediately after I placed the original order, something like 10 minutes later. They assured me they would take care of it. Finally, the day arrived. I opened the order and there were the items, wrong size and all.On top of that, the items stank with a chemical smell. I washed the one item that had the corect size twice before wearing it. I finally got what I ordered three months after placing the original order. This time the smell wasnt there.
In their favor, they were very polite and the consumer service was pleasant but for the life of me, I cant figure out why there wasnt some way to cancel the wrong size order since Id tried immediately after placing the order to get them to correct it BEFORE they could send it out. They did allow me to keep the previous wrong sizes
The quality is good for the price. It is worth it if you dont mind waiting for your order.
Hi Judy, thank you for choosing Mirror Essentials and for sharing how satisfied you are. We will definite check the incident you had and will make sure it won't happen again. Feel free to email us your concerns at hello@mirroressentials.com. We'll be more than willing to help. Thank you.