J. M.

I decided to invest in the World Set from ChessBaron, looking forward to owning a premium-quality set given the cost. To my dismay:

1) The chess pieces I received had notable wear and tear. Scratches, prominent dents, and other indications made them seem either previously used or not of the expected quality. The pieces did not match what was pictured online at all!

2) The case with the chess pieces in it had evident signs of being resealed, with tape and markers on it.
Addressing my concerns to the seller led to them minimizing the issues. They mentioned the wooden nature of the set as a justification for the damages. While I understand wood can have natural imperfections, the damages on this set were excessive for this price point! My chess sets I purchased for a fraction of the price that are also handmade had significantly less imperfections

3) ChessBaron's solution was to offer a replacement for a single piece, suggesting possible repackaging.

4) Their shipping process was misleading. Buying from a.ca website, I anticipated domestic delivery, but was taken aback by the import duties due to its dispatch from the UK.

5) Their reluctance to take responsibility for return shipping was discouraging, especially with the clear disparity between the actual product and their advertisement.

6) Spending approximately 400 CAD just for the chess pieces (excluding the board), I was hoping for a seamless buying experience and a product that lived up to the promised standards. Regrettably, my experience aligns with the negative feedback from other customers.

I recommend potential customers to be vigilant and consider other options.