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I ordered a ring that was supposed to be sterling silver, it was even stamped. 925, but it turned my finger green within 3 days of wear. Then I returned it- after the customer service rep said they would pay shipping, they deducted $4.95 from my refund. The place I shipped to was in the same zip code that I work in and so I felt like a chump that was all excited that my "items were being shipped from Bali" so it took a few weeks to get in the first place... I am now seriously doubtful of their entire business model.
Julia S.'s review of NOVICA earned 19 Very Helpful votes
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Dear Julia,
Thank you for taking the time to write a review and I am terribly sorry to hear about your experience. Please reach out to me via email at service@novica.com so that I can correct your issue (please use ATTN: ROBBIE in the subject line).
Again, I apologize for any inconvenience that this may have caused, and I look forward to hearing from you soon so that we may resolve your issue.
Best Regards,
Robbie
NOVICA Customer Care
service@novica.com
877-266-8422