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I created an airline booking through Kiwi.com on 11/27/2023, but the booking dates were incorrect.
Within two minutes of creating the booking, I called Kiwi.com's Customer Service line at 1 *******159. I spoke with an agent on a recorded line who told me that I could cancel the booking through the Manage My Booking link on the Kiwi.com website as long as the booking was still processing.
Already on the website, I kept clicking the cancellation link because the status of my booking was still processing. However, every time I clicked the link to cancel, an error page loaded, which prevented me from canceling.
I had the agent on the phone while I was trying to cancel my booking, and asked for her help. She said she could do nothing on her end, but reiterated that I should be able to cancel the reservation provided it was still processing.
This was false. The website prevented me from canceling, and Kiwi charged me a bizarrely high price for a non-refundable ticket. However, the Kiwi.com agent said on the recorded line that I was allowed to cancel provided that the booking was still processing, which it was.
Kiwi.com is a rip off and a scam, and they nickel and dime every aspect of travel. Go with Kayak, Priceline, Expedia, or Amex Travel, or the airlines directly. Kiwi.com charges for a carry on! Next it will be in flight toilet paper.
Tip for consumers:
Just to emphasize, Kiwi.com overcharges. Its base fare appears low, but they charge well over an additional $120 for a carryon, $26 for seat selection of any kind, and an additoal $100 for flight protection. This far exceeds what other travel websites charge. Its just a price-gouging operation that takes advantage of consumers.
Products used:
Travel Website: As mentioned in my review, the agent said I could modify or cancel my booking as long as the booking process was still in progress. She lied and now the company is falsifying our conversation, on a recorded line. W
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Flight with connections was canceled Did not receive money for 3 months And Kiwi wants to receive...
