I am pretty upset with the communication with this company. I've reached out multiple times and about a month later got a response which was not helpful at all. My coparent requested through court to use OFW as a form of communication and once I signed up, she refused to use it. So I spent a little over $200 for nothing, and I explained my situation multiple times to this company, asking for a refund and all the responded with was that I was past the 30 day refund policy.