Jill B.

Overall, the windows seem to be a good quality, the installation was OK. They did do a lot of protecting the rest of the house with visqueen. I have been enjoying my windows for approximately a year and a half. I did have one area that I was concerned about when they were installing, it was the master bath I knew there was a leak down below. I just wasn't sure if there was other damage. They assured me everything was fine, knowing that if there was a problem, they would have to board up the window. I would have to get it repaired and then they would have to come back. This would also hold up payment because I would not be paying my final payment until the job is complete. Will fast forward to now. I have finally been able to remodel my master bath, which is been a nightmare in itself, but one of the bigger problems was that they covered up a ton of water damage that I did not know existed. They literally shoved the drywall. They cut out of my other windows down into a hole and packed it full of some type of cement bonding stuff. I would've liked to of known about the damage back then and done something because now my contractor charged quite a bit more for all these repairs. Plus he had to remove the window which ended up having to be repaired. Luckily, I was able to figure it out. I wanted to love this company in these windows, but after this fiasco, I would not trust them. I do have pictures of the mess that they created, obviously the water damage was not their fault. It had been happening for quite some time, but they failed to mention this to me, and just covered it up. Luckily, I was able to get this master done now because the contractor said the old tile was about the only thing holding the wall up.