Kana W.

I write to warn everyone who wanna place any order from NEXT think TWICE! This company is the worst company I ever seen.
I have been a loyal NEXT VIP and Unlimited customer, I ordered over £******* with this company, they send out faulty and broken items so I returned items by their EVRI courier collection with tags and all in original packaging I had all the proof of online purchase and NEXT refused to refund me, I need to dispute each transactions with my bank and still in process. After I raised dispute with my bank, few days later NEXT sent two guys from agency to my home address with my private details and my family personal details as well all printed on paper obviously NEXT did a hard search without customer permission and they use camera recorded our faces and vehicles, they are threatening and harassing me and my family. NEXT are clearly using this as a way to avoid refunds which is absolutely disgusted! I will NEVER EVER shop with NEXT again, extremely rude staff ( Female Manager of BICESTER NEXT store), shocking online customer service, shame on them! Be prepare to deal with many phone calls, emails, worries, waste of time and losing your money if you wanna order from this SCUMBAGS company!