I was very sad when I saw these reviews after I had already ordered. But I wasn't sad for long! I ordered my coupons on Saturday, got them today (Monday!) everything I had ordered and in a normal envelope. I think the $1 shipping is a bit much but worth it for the money I will save. I don't know what the other reviews are about - I guess people only review when things are negative so I wanted to set the record straight! I think this site is great.