I ordered a pair of shoes a half size larger than what I normally wear to play it safe figuring I could just wear thick socks if needed. When I finally got the shoes delivered which took forever, they were at least a whole size too small. I called to see if I would be charged to return/exchange them and they said that I am responsible for shipping fees. Needless to say I am not happy. I am now charged for shipping to my house as well as back to the store with nothing to show for it... thanks. If you're buying shoes don't buy your shoe size, buy AT LEAST a size and a half larger.