Karen C.

I ordered personalized beach towels on Nov. 14 - grandkids Christmas presents. Despite checking the order status, tracking status, calling, etc. - these items did not come by Christmas. Each time I called, I was told something completely different - that they'd be delivered by a specific date; backordered; no longer available, etc. There has been NO communication about the status of this order from Lillian Vernon. I called again today - Jan. 26. As usual - the "we are experiencing a high number of calls yada yada yada." I did get a person - who told me I'd have a 30-40 minute wait if I stayed on the phone. I stayed on the phone for quite a while and demanded to speak to someone who could give me an answer - will I still get this order? Will I get a refund? Of course - there's no one to speak to. How hard is it to let a customer know that their item is no longer available (which I suspect it isn't). And how hard is it to refund my money - apparently LV could not care less. AVOID THIS COMPANY.