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I paid $ 36 shipping when I purchased shoes, however, it wasn't fit and returned.
I am just refund 77$ short from the original amount I paid.
Customer service staff was cranky to explain that $77 is the amount of the return shipping.
Therefore, I paid them $113 to try the shoes on.
That much of shipping cost should be mentioned on their return policy, not just return shipping will be paid by customers.
Be careful to shop there if you are not sure about your size!
Tip for consumers:
be careful to shop with them if you are not sure about your size!
Products used:
shoes
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I spent over $1,300 on a bag and i was delivered the wrong one. When my wife opened it on...
Dear Karen,
Thank you for your review.
We are sorry to hear that you experienced some issues with the return of your order. In order to be able to provide competitive prices we took a corporate decision to not mask the shipping cost in the price of our items. Unfortunately, shipping charges have increased significantly in the past 2 years due to Covid, prices of oil, inflation, etc. You were charged $36 to ship the item from Canada to the USA and $51 to return the shoes back to us. Shipping cost is based on destination and weight so there's no way for us to calculate the exact cost up front. I'm not sure how you calculated $113 of shipping cost but I invite you to contact our support team so you can go over the details. Our shipping policy is explained on a few places on our website - starting with the product page that you used to purchased the shoes. In addition, we are available to answer any questions or provide additional measurements prior to the purchase.
Best rearms,
The Runway Catalog support team