I ordered Frances Denney Hope cologne. The first scent to arrive wasn't close to my nose, so I contacted them. They were so nice, they asked me to send a small sample if I had it. I sent 5 or 6 drops out of my last bottle, they emailed me that it arrived and they were working on it, It arrived yesterday, it is as close as can be. I love it. They were in contact the whole time letting me know what was going on. I will definitely re order my scent. If you have a favorite no longer produced I recommend you give them a chance, they work wonders. Karen