I can't emphasize enough the great customer service I've received with this company. I had an issue (my fault) and they followed up immediately asking if I placed the duplicate order by accident and if so, they would delete it. (I loved the item so much, I bought two of them in a short period of time) that's why they reached out to me to confirm my order. Joshua and Harry are the best customer service reps I have ever dealt with, great asset to the company! Very thorough and on top of their game.