I bought a simple hot pad that was stamped with Blessings. There was no personalization. After a week I emailed customer service and got a response that it was being processed. That couldn't possibly have been true because it took over 21 days later before I received a tracking number. I'm going to watch to see when USPS even registers that they have received the item. No number to call. Slow email response. Customer service is bad. There are real issues with this company.