Karl T.

They sell extremely cheap jewelry at a very high cost. I feel completely scammed. The fact that they don't give full refunds tells me they know what they're doing because they end up winning in the end. I bought a necklace with a customized lock for my wife and within 6 days, most of the rose gold plating was gone. First, it turned dark, then it flaked completely off. Looking at my wife's chain, it has 3 different colors, rose gold (or whatever is left of it), dark/dingy parts of the chain and the chain's original silver color. So it's a hot mess… and remember, this is like 6 days of her wearing it.

On their website, they don't provide a phone number nor an email address to their customers because i think they know everyone would call asking for their money back. If you're not happy with their product, they only give you an option to exchange or give you store credit (they never lose). They also have a disclaimer that they don't refund customized jewelry. Keep in mind that the only part that is customized, is the cheap locket with an initial on it, the actual chain itself, is a separate piece that has nothing to do with the customization process. Since the quality of their product is beyond garbage and they don't do refunds, I have contacted my credit card company for help and will be posting my experience on sites like these as well as complaining to the better business bureau.