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Beware that Lancôme's offers that should apply (avoid the exceptions, of course) are not always as promised. The samples that were promised at purchase may not come, so the specials are not necessarily worth it. For those who use sales and promotions to justify the high price and to make it budget-friendlier, this is frustrating. There is no notice given, just your box missing the items. It's false advertisement. Customer service didn't do anything to help correct this.
Tip for consumers:
Don’t believe the ads/promos! The gifts from spending a certain amount may not come, even if it’s confirmed in payment, so the specials are not worth it.
Go in-store or call to order from a store location, rather than going through their misleading, frankly dishonest, website.
Products used:
Of the products that actually arrived (none from the promo), mascara, foundation (teinte), and primer
Kassandra J.'s review of Lancome earned 2 Very Helpful votes
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Lifelong customer but never had a reason to interact with their service team. Ultimately ended up...
