Lifelong customer but never had a reason to interact with their service team. Ultimately ended up having product sent to an old address. They assure me old address is removed and won't happen again, and won't credit or send a replacement. Months later the auto-replishment kicks off and again sent to old address! They won't do anything to I help, after assuring me address is no longer on my account. Any other company offers a credit, replacement but NO. Not this billion dollar company. "It's my responsibility to keep my address up to date", sorry but their site is lacking and no where was the address shown for confirmation for auto-replishmemt. Not worth it, & no longer shopping at a company who doesn't care about their customers.