Kate S.

Terrible customer service. It took an unbelievable amount of tenacity to reach a person. I think it took me six tries using every contact feature on the website. I tried to connect via multiple email addresses, text messages, + several phone numbers. I even tried the trades department. The main customer service number, which was what I initially tried, forced me to listen to a third party advertising recording for about 10 minutes before giving me another number to call that was actually customer service. I literally can't think of a more off-putting interface for customers that are seeking info about Rejuvenation products. I finally did receive an email answer to my question: basic dimensions. Yep, that's right. All I needed was product dimensions which shouldn't have been missing from the online product information in the first place. But, there. I'd done it! I'd managed to get my question answered and I placed my order! Hurray!

Then, 11 days went by and I received an email saying that my order had just been cancelled because the product was no longer available.