I have recently ordered an item from Mura. My item hasn't yet arrived (it's on its way) but I'm so impressed by the friendly and efficient messages I've received from Charlotte to update me at each step of the process. I've received prompt and helpful messages about how to obtain a discount with my first order, about when my item was dispatched, and what my tracking details are. This level of customer service makes a huge difference (and far exceeds the service that some other sellers provide). Thank you, Mura.