Katharine R.

We have been using GotoMeeting which we get through Logmein for many years. We decided to cancel our subscription on February 25 and I spoke with Robert Irwin our account manager. The service is way too expensive and we have switched to ZOOM which is SO MUCH BETTER! Two days later on February 27 we were charged $831.93 for the month of March. I called and complained that we had cancelled our service and was told they would refund our money. That didn't happen and again on March 30 they took another $831.93 out of my checking account. I called and emailed and complained again and they said it would stop and they would refund the money. They didn't refund the money and today they took another $823.24 out of my account for the month of May. I have called the bank to see if they can stop these payments. I like to believe that people are honest and are going to do what they say as far as cancelling our service but these people are theives.