Katherine G.

I made a purchase of 8 items (t-shirts) for my husband for Christmas. Ordered all shirts in the same size and half of them fit, while half did not (never mind the fact some were the exact same make and only differed in color). When I contacted Brixton about a refund/exchange, they told me that because my order was placed over a month ago there was nothing they could do. In my opinion, it would be much more practical for them to provide special circumstances surrounding the holidays like all other stores. How was I supposes to know that half the shirts would be unsuitable until after Christmas?! I'm disgusted and will now have to donate the clothes to good will. What a waste, and what poor service. HORRIBLE customer service. The foundation of any great business is built on how you treat your customers, and the feeling your customers have after receiving A) good product that meets their expectations, or B) exceptional customer service when what you receive does not meet your expectations. This company provided neither. Will NOT be a returning customer.