Kathleen F.

I ordered a black Edmond duffle bag for my husband as a Christmas gift from Briefcase.com. No where on their website did they indicate that the monogramming would be the same color as the duffel bag nor did they show a photo of what the black monogramming would look like on a black duffel bag. They did, however, show a picture of the tan duffel bag with dark contrasting. When my husband unwrapped his gift, with great disappointment, I announced to him that they forgot to add the monogramming. He checked the other side of the bag, and that's when he noticed small—about 3/4 of an inch—monogramming. It's barely visible due to its smallness and it being black on black. BTW, it really isn't monogramming, meaning, no thread is used, only an embossing gun/machine. I emailed the company and got a generic response. I responded to their message, once again giving the reasons why I want to be refunded for the $29.95 for the embossing. No reply to that email or another email I sent. They never returned my phone call either. Keep in mind that the duffel bag was no cheap date to the tune of $237.95 with a coupon. Ps. My husband just left another message, which is 12-days after I left one. I won't hold my breath for a return call or refund.