Kathryn B.

Avoid using E Harmony at all costs!

I joined last year when they had an offer on, I think it was £60 for the year. I turned off the auto renewal as I always do as I don't agree with company's automatically renewing a service for a years time when it might not be required.

I have been bombarded with emails saying I now owe them £166.80 as i have renewed for another year and I need to make the payment before further action is taken. I've requested to speak to a real human to explain the situation but all I get is an auto generated email response and the customer service number doesn't even ring.

They have now passed my case onto a debt collection company who are now sending me emails. Tried to call them 5 times and left messages but so far no one has called me back. Disgusting companies ripping people off.

Avoid using E Harmony at all costs!

I joined last year when they had an offer on, I think it was £60 for the year. I turned off the auto renewal as I always do as I don't agree with company's automatically renewing a service for a years time when it might not be required.

I have been bombarded with emails saying I now owe them £166.80 as i have renewed for another year and I need to make the payment before further action is taken. I've requested to speak to a real human to explain the situation but all I get is an auto generated email response and the customer service number doesn't even ring.

Will be blocking all contact and if they wish to take this further happy to go to the financial ombudsman with my complaint and any other consumer complaints system I can find. Absolute scam!