Kathy W.

I placed an order for a 150.00 gift card on December 14,2023. It was
A Christmas gift for my elderly in-laws, which is why I ordered a
Plastic card to be delivered to their home rather than a digital gift
Card. It was understood that the gift could take 5-10 days to be
Delivered and under the strains of holiday deliveries, I was hopeful
But understood if the card didn't make it before Christmas.

Three weeks after placing the order, the card still was not delivered
To Ohio and I called for an update. The automated system told me the
Card had been shipped that exact date (12/29/23) and could take 5-10
Business days. I was extremely upset but, again, with the holidays,
I was understanding. Another two weeks went by and on January 5,
2024, I called again. The automated system told me again that the
Card was shipped on that exact date (1/5/24) and could take 5-10 days,
Which was ridiculous and obviously NOT good information. This was now
Four weeks after ordering the card and I was now furious at the way
Your company does business. I called and was able to speak to
Customer service who basically told me they could not track the
Delivery and kept repeating it could take up to 5-10 business days to
Arrive.

Nobody, not even the supervisor I finally got to speak to could
Explain your process, the reason for the delay, or give me a
Definitive answer to when the card would be delivered, where it was
Coming from, why it was taking so long, etc. I cancelled the order and
Asked for a full refund (Case #CS *******), but that is not what I
Wanted. I wanted to give my in-laws a gift they could use and would
Appreciate and they got nothing. I have no idea if I will even get a
Response to this message (I'm not expecting to), but you should know
How poorly your system works. I could not be more disappointed and
Will share this experience with everyone I know to save them the
Aggravation I faced.