Same happened to me, the phone line was breaking up, I couldn't hear the representative, which was selling me more stuff. Then they asked me where I found their Customer Care number, and indeed it is hard to find, and I was lucky to make a snapshot on my ipad when I was filing in the application. The number is nowhere to be found after submittion is done. So, for those who made same bad decision to go with this company, here is the number: *******264