I can use tools easily and faster than I think. Because I usually spend a long time learning new apps and before using Chative, I have used a few different livechat in the past and Chative is the easiest to use. The tools at Chative is also neatly organized and easy to find.
Moreover, It has all of the features of a paid livechat, with a very easy step-by-step guide to set up your automated chat. You don't need to be a developer to use this tool as it is so easy to use but still very useful and powerful.