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kayem45

Kaye M.

Colorado, United States

Contributor Level

Total Points
160

2 Reviews by Kaye

9/28/21
Verified site experience
9/10/21

When I first started buying grove it was great. Then product was out of "stock" then they offered free samples, oh no sorry out of stock. If you spend so much you get a free gift. Lol bull, since they "forgot" to put in box, they say oh no you have to ship that very minute.
Nowhere does it say that and it hasNEVER been that way.
Don't waste your time or money.
They lie, and don't deliver.

Products used:
I use shower spray, and hand soaps

Service
Value
Shipping
Returns
Quality
lizw235
Grove C. – Grove Rep

Hi Kaye, we're sorry for any frustration or confusion. We happily offer a free full-sized gift with each qualifying order, which means it's met the associated minimum and you've clicked Ship Now. Under each gift option, you'll see "Ship now to redeem". We also include similar language in the emails highlighting those gifts, and apologize if that was missed. Our additional apologies for your frustration with our inventory. Like many other companies, COVID-19 has impacted almost all third party brands that we offer, including our own Grove Co. Brand. Access to materials to create products, as well as the labor force health restrictions have created difficulties across the board, but we're doing our best to keep our community stocked with the essentials they need while also being mindful of the significant impact this pandemic has had on so many in our industry.

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