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An extra item got added to my cart and I didn't realize right before I placed my order, so I went to cancel it immediately after I purchased. I sent an email asking to cancel and they responded right away (5 minutes after I placed my order) and said they couldn't cancel it since it had already been "too long" since the order was placed and it had already been processed for dispatch (literally impossible but okay).
Tip for consumers:
don't bother emailing customer support if you have an issue - super passive aggressive and unhelpful
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