Ordered a jacket, received it after 20 days, wrong color. I attempted to get the return process started 3 times but no response just the same automated message about a representative contacting me within 48-72 hours but no one did. I already started a credit card dispute. The item itself was not bad quality but it was the wrong color. Whatever you buy you will be stuck with so do not expect any contact or returns. I will try to get my money back with assistance from my bank. I would STAY AWAY from this company.