Lance Tactical

Bad materials, bad shape (I ordered a XXL and it fit like a L size), bad work, very thin and uncomfortable. This is 100% chinese product (a replica indeed) and not the original product named Desert Fox Commander Coat Black (I know, it looks good on the picture). Actually, the package was so small I thought it was a sweater i ordereda couple days befor. You wouldn't wear it in Netherlands during October. Save your money and get a REAL coat

Ordered a jacket, received it after 20 days, wrong color. I attempted to get the return process started 3 times but no response just the same automated message about a representative contacting me within 48-72 hours but no one did. I already started a credit card dispute. The item itself was not bad quality but it was the wrong color. Whatever you buy you will be stuck with so do not expect any contact or returns. I will try to get my money back with assistance from my bank. I would STAY AWAY from this company.

Purchased a Desert Fox Commanders Jacket
Onyx Sand from lancetactical thinking it's an American company so they should have decent stuff. Little did I know that they charge you in USD currency but ship directly from China. Took over a month and I finally got my jacket to find out that it's not as nice as they have them displayed on there web site. Second of all the main zipper to zip up the jacket is already broken and so I cant zip up my jacket. I emailed the company 5 days ago and no response. Honestly this is my last online shopping for any kind of clothing due to returns and trying to contact company's to get your refunds.

Bought a jacket for my son before X-mas. Came with a broken zipper. They responded once saying it was a busy holiday season and they would get back to me, and now they wont respond at all.

Ordered a jacket, got it a month later, doesn't fit or look the way it did in the ad. Have emailed support 4 times in the past two weeks with zero response, but get automatic emails with deals at least once a day. They don't have a phone number and all I want to do is return this jacket. I've never run into an issue like this and I shop online all the time. Now I'm super bummed. DO NOT PURCHASE ANYTHING FROM THIS COMPANY. Lance Tactical is a joke.

Like many others who offered recent reviews, I wasn't sure whether to trust Lancetactical due to the TOTAL lack of response to my status update requests sent about two weeks ago. My order was processed Nov. 13/19 and the delivery was made Dec. 4/19. Having received it now, I'm VERY happy with the quality of the coat I purchased. So they get a 4/5 because the only thing lacking was their communication.

I just opened a credit card dispute because the clothes were too small in the arms (definitely from China!), and they won't respond to email requests. So much for their easy returns! At least I got the merchandise (after 4 weeks), not that it's much good when it's way too small. Wish I'd known it was from China before I ordered.

If I could give this company zero stars I would! I ordered a number of items from them, it took over a month to deliver and when I tried the items on they did not fit (despite me taking measurements and matching those measurements to their alleged size chart). When I enquired about exchanging them for the next size up I was completely ignored. I've written about 4 or 5 emails to their customer support since trying to get information about how to exchange the items and it's been months now with no response despite the guarantee that they will response within 24 hours. I guess this is why they refuse to post a phone number for customer support inquiries. Absolutely the worst customer support I've ever experienced!

Bought a sweater from the site, arrived within 29 days from ordering. Seems to be a legit site, recommended.
Sweater is very comfortable and well made.

After I ordered and realized there was no phone number to call for customer service I freaked out and thought I got scammed. Then I read all these horrible comments and expected to never see my order or to get the wrong thing if it did come. Here I am 2 weeks post ordering with the exact product I ordered in hand just in time for Christmas!

I bought an 80 pound jacket from them, then the next morning i saw the same jacket on wish, for less than half the price. I cancelled the order next day, but they didn't respond on mail and facebook, even though they've seen the message on facebook. So it was ''too late'' to cancel when they finally responded, after days. I got the jacket at the very least, poor quality, not an actual winter jacket, as advertised. I later found the genuine jacket in a shop, with branding and everything, cheaper, and ten times better. DO NOT BUY FROM THEM

I ordered shirts and coats from them and they sent me a tracking number that was no good. I still have not received the product and have emailed them several times and they will not respond. I spent $300 with them please run from this site! They delete my comments on facebook as well!

Asked to start a return process. Got a response that a ticket was created, but then they stopped responding. I'm worried I will never get my money back. Shady company

It's been over a month since I placed an order. I have continued to email customer service, they haven't provide me with any info or updates. They just continue to respond with a generic automated email.

I ordered two coats in November and I'm still waiting for them tried reaching out and they sent a BULL$#*! MESSAGE THAT THEY DON'T REPLY TO. I'M $#*!N PISSED asked for my money back and got no response. I WANT MY $#*!N MONEY BACK!

I ordered a nice looking coat for $80 and waited about a month. I never received it. The company doesn't respond to my emails. The tracking info they sent me says it's been sitting in China for two weeks. Don't buy from this website!

It's been 5 weeks since I've ordered from them, and 5 emails have been sent. No response to any emails, and no package. There doesn't seem to be any other way of communicating with them either. :(

Ordered a large jacket and the shoulders were an inch smaller and the arms were 2 inches shorter than listed. Can't return product because no phone number and they do not answer emails but to auto reply they will get back to you in 2-3 business days and never do.

I ordered 2 items I receive 6 weeks later poor quality and one of the items are the wrong color fast foward 3 more weeks and I've had money transferred out of my accountalmost $600 I don't know if it's lancetactical but watch your accounts

I bought a jacket on 20th of October, it's 16th of December now. This is pathetic. I have written 3 emails and received nothing back yet. Can anyone help with the legal advise on how can I get my money back? Cause I lost all hope in getting the thing. If anyone can help me, contact me *******@gmail.com
Thanks

I bought a 9 dollar jacket from them and it's in China? They havent contacted me and I've tried contacting them twice. It hasn't arrived. I am very upset.

Been waiting for a month for a coat tried to call send emails no reply trying to get money back on credit card still waiting

Never shipped anything. Out $79... it is what it is i guess. Tryed to contact them and only got a response on a Saturday when they were closed telling me there business houres. Lol this company is as big of a scam as you can get and actually i am go8ng after facebook for recomending it to me. Good luck.