Karen E.

DO NOT USE FOR OVERSEAS HOLIDAYS!
It may look cheaper but they fail to mention hidden very high costs. Our booking was a mess from the very beginning.
We booked a holiday to new york. Firstly they book you the cheapest lowest grade flights possible even though when you book it says economy class and you can't change this - its not economy! We flew virgin/delta and in both cases we were unknowingly booked into economy light flights - this means, even though last minute say you can book luggage once you complete your booking you can't, you have to pay on the day at the airport and its an extra £50 per bag going out and $81 on the way back for hold luggage and you board absolutely last so if you have cabin bags you fight to find locker space. Nowhere on there website does it say you get anything other than standard economy. Be warned, the flights they book you are ZERO frills, everything is extra, you can't even pre book meals or choose your seats. It is impossible to speak to an agent, its all chat bots and emails and they just keep saying that it's in thier T&Cs (which you can not read until after you've booked!) On the one occasion they did call us to discuss our issues the agent hung up on us.
Last Minute also advise us on booking as to what you need to pay at the hotel when you check out, this is a USA thing regarding resort fees and local taxes. They told us it would be just over £200 in total - it was nearly $700! Almost 3 times what we were told. All in all we paid over £600 more over the advertised cost of the holiday for luggage and hotel fees. Last minute once again wash thier hands saying it's an estimate (it does not say that on the website) and that they have no control over local taxes and can not be expected to give accurate amounts! Luckily we were able to afford this but it was a serious shock and many people could get seriously stuck with such a huge unexpected bill. Bad service, poor communication and staff that don't care. For short uk trips you can save but for overseas, book direct and save yourself the stress. Awful Awful experience. Yes it was overall still cheaper but it wasn't worth the booking anxiety (our holiday was still amazing though).